Morfeo accepts the following payments methods:
Throughout Italy the Standard shipping costs for Morfeo products are 6 € and deliveries will be made within 4 working days.
In the case of Express delivery within the next 48 hours, shipping costs will be 8€.
Morfeo ships worldwide with rates based on the destination country
We recommend that you include the telephone number in the recipient's data, which will be used exclusively by the courier if it is not in your home.
I gioielli sono oggetti vivi e di conseguenza interagiscono con l’ambiente esterno, il nostro consiglio è quello di riporre i singoli pezzi in comparti separati o in sacchettini, affinchè limitino il contatto tra di loro.
L’Argento è un metallo soggetto a ossidazione, soprattutto a contatto con l’acqua marina e per questo vi consigliamo anche di lavare ogni tanto i vostri gioielli utilizzando una bacinella con acqua calda e del semplice sapone per i piatti, aiutandovi se possibile con uno spazzolino per la pulitura, avendo successivamente cura nell’asciugarli con un panno morbido. ( Molto importante poichè l’umidità potrà causarne l’ossidazione )
In caso di finiture brunite o dorate non è consigliabile un lavaggio ed una pulizia troppo accurate, in quanto rischiereste di danneggiarle.
If your product presents damage or does not meet your expectations, you can exercise the right of withdrawal, which can be exercised without giving any reason, within 14 days.
The withdrawal period expires after 14 days from the day on which you or a third party other than the carrier and indicated by you acquires physical possession of the goods, or after 14 days from the postal collection in case of stock.
To exercise this right, you must inform us of your decision to withdraw from this contract by an explicit declaration sent to the e-mail address firstname.lastname@example.org, indicating in the same your name, surname, address, telephone number, e-mail address and order number. Later you will be sent the instructions by email to send the goods back to us.
To comply with the withdrawal deadline, it is sufficient for you to send the communication concerning the exercise of the right of withdrawal before the expiry of the withdrawal period.
Effects of withdrawal
If you withdraw from this contract, you will be reimbursed for all payments made to us, including delivery costs (except for the additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery type from we offered), without undue delay and in any case no later than 14 days from the day we are informed of your decision to withdraw from this contract. These refunds will be made using the same payment method you used for the initial transaction; in any case, you will not incur any fees as a result of such reimbursement. The reimbursement may be suspended until receipt of the goods or until the consumer has demonstrated that he has sent back the goods, whichever is earlier.
Please send back the goods, without undue delay and in any case within 14 days from the day you notified us of your withdrawal from this contract. The deadline is met if you send back the goods before the 14-day period expires.
Once we receive your return, we will send you a confirmation e-mail. After that, we will check the return and issue a full refund. We will make sure to process the return within 14 days.
If you paid by credit card or PayPal, it may take two to thirty days before the sum appears in your account. This time interval generally depends on your bank.
The costs of returning the goods will also be at our expense.
You are only responsible for the decrease in the value of the goods resulting from the handling of the goods other than that necessary to establish their nature, characteristics and functioning.
I prodotti personalizzati, realizzati su richiesta, non potranno essere restituiti se non per difetti di produzione.